Great leaders don’t just correct performance. They develop people. One of the easiest things for a manager to do is identify what someone has done wrong. The order wasn’t completed correctly. A customer complaint wasn’t handled well. A deadline was missed. A procedure wasn’t followed. A goal wasn’t achieved. The manager sees the problem, tellsContinue reading “Leadership Lesson #16 – Coach More Than You Correct”
Tag Archives: performance
Leadership Lesson #12 – Great Teams Need Clear Expectations
People cannot consistently meet expectations they do not clearly understand. One of the most common sources of frustration in the workplace is the difference between what a leader expects and what an employee understands. The leader believes the assignment was clear. The employee believes the work was completed correctly. When the result falls short, bothContinue reading “Leadership Lesson #12 – Great Teams Need Clear Expectations”
From Motivation to Discipline: Why Behavior Change Doesn’t Stick (and What Actually Works)
I’ve spent most of my career in training and development. At its core, the job is pretty simple: teach skills, provide knowledge, and help people change behaviors so they can perform at the level expected of them. What’s always keeping things interesting is the variety. Over the years, I’ve trained everything from customer service andContinue reading “From Motivation to Discipline: Why Behavior Change Doesn’t Stick (and What Actually Works)”
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